1. Scope and identity
This Privacy Policy explains how Pampa Fortuna Hospitality Group (“Pampa Fortuna”, “we”, “us”) may collect, use, share, retain and protect personal information when you browse PampaFortunaResorts.com, contact a resort, request information or interact with our guest services. The current website is a demonstration front-end: it does not complete live reservations, take payment or create an active loyalty account.
2. Information we may collect
Information may include your name, email address, telephone number, selected resort, proposed dates, party size, accessibility or dietary requests, event requirements and the content of messages you send. Technical information may include browser and device type, general location derived from an IP address, referring pages, session activity, cookie choices and security logs.
Please avoid sending payment-card details, identity documents, medical records or other sensitive information through the demonstration contact form.
3. Why information is used
- To answer enquiries and prepare requested resort, event or package information.
- To manage pre-contract communications and, on an operational website, deliver booked services.
- To protect visitors, prevent fraud, secure digital services and maintain business records.
- To understand website performance where analytics consent has been provided.
- To send marketing only where a valid permission or other lawful basis applies.
- To comply with legal, regulatory, accounting, hospitality and consumer-protection obligations.
4. Lawful grounds and consent
Depending on the situation, processing may be necessary to respond to your request, take steps toward a contract, meet a legal obligation, protect legitimate operational or security interests, or act on your consent. Where processing is based on consent, you can withdraw that consent for future activity without affecting earlier lawful processing.
5. Argentine data-protection rights
Argentina’s Personal Data Protection Law No. 25,326 provides rights concerning personal data held in databases, including access and, where applicable, rectification, updating or deletion. Requests should identify the person making the request and describe the relevant information. We may seek reasonable verification before releasing or changing data.
Under guidance published by Argentina’s Access to Public Information Agency, rectification, updating or deletion requests should generally be addressed within five business days. If a request is denied or inadequately answered, the person may contact the competent authority or consider a habeas data action.
6. Sharing and service providers
Information may be shared with the relevant Pampa Fortuna property and with carefully selected providers supporting hosting, cyber security, communications, analytics, customer service or reservation operations. Providers should receive only the information needed for their task and be bound by confidentiality, security and purpose limitations.
7. International transfers
Some digital providers may process information outside Argentina. Where an international transfer occurs, we assess the destination and provider and use safeguards intended to maintain an appropriate level of protection, such as contractual clauses, access controls and data-minimisation measures.
8. Retention
Enquiry information is retained only for as long as reasonably needed to respond, maintain an appropriate service record, resolve disputes and meet legal requirements. Marketing choices are retained until withdrawal or until they are no longer operationally relevant. Security logs may be kept for shorter technical periods unless an incident requires longer preservation.
9. Security
We use administrative, organisational and technical measures appropriate to the information and risk, including access restrictions, account controls, secure configurations and provider review. No online service can guarantee absolute security. If you suspect misuse of information associated with Pampa Fortuna, contact us promptly.
10. Children and family enquiries
Family resort enquiries should be submitted by an adult. We do not knowingly request personal information directly from children through the demonstration contact form.
11. Your choices
You can decline optional form fields, withdraw marketing consent, change cookie preferences and request access, correction, updating or deletion where applicable. Certain information may need to be retained where the law requires it or where it is necessary to establish, exercise or defend legal claims.
12. Contact
Send privacy questions or requests to [email protected] or write to Pampa Fortuna Hospitality Group, Av. Santa Fe 3253, Palermo, C1425, Buenos Aires, Argentina. This policy should be reviewed and adapted by qualified local counsel before a real commercial launch.